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ONBOARD COMPUTER SYSTEMS

As a complement to the shipping monitoring tools currently available to our customers via the Internet, as of the second half of 2003 all of our express drivers will have a computer system onboard their vehicles.

The goal is to be able to notify customers systematically, in images and in real time of their delivery conditions by offering them immediately available proof of delivery. In the event a problem arises, the customer can also provide instructions that are immediately retransmitted to the driver.

Two new services :

  • Two men checking a packageWe are making a commitment to make available to our express service customers the image of the delivery slip signed by their receiving customers within the fifteen minutes following signature..

  • Through e-sp@ce, we give our customers the opportunity to view packages in the event of damages suffered during express delivery.

How Onboard Systems works

Customer advantages :

  • Transparency: 100% of deliveries are followed in real time
  • Peace of mind: proof is immediate
  • Proactive approach: we notify our customers in real time in the event of damage, which makes it possible to quickly agree to the best solutions for replacement.


Technical information :

  • The most advanced and progressive technologies have been voluntarily chosen to allow Geodis Calberson in the coming years to pursue the development and further enrichment of its offer to the benefit of its customers.

  • They include digital imaging, GPRS data transmission and the selection of terminals made available to drivers, which are both ergonomic, reliable and adapted to their work. Thus, in a simple gesture, the driver photographs the signed delivery slip (8 x 8) and scans the barcode. Through GPRS, the information is immediately uploaded into Alizée (an operating software suite), then made available at e-sp@ces..
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